Terms & Conditions

Last Updated: June 2026  •  EnergiBotAI, Sapphire Technologies

1. Introduction

Welcome to EnergiBotAI. These Terms & Conditions (“Terms”) govern your access to and use of our website energibotai.com and all related services provided by Sapphire Technologies (“we”, “us”, “our”). By accessing or using our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.

2. About Our Services

EnergiBotAI provides AI-powered customer support automation solutions designed for electricity and utility companies. Our services include, but are not limited to:

  • Automated customer support chatbots for utility providers
  • Integration tools for billing, outage management, and account queries
  • Analytics and reporting dashboards
  • API access for third-party integrations
  • Demo environments and onboarding support

3. Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Have the legal authority to enter into a binding agreement on behalf of yourself or your organization
  • Not be prohibited from using our services under applicable laws

By using EnergiBotAI, you represent and warrant that you meet all of the above eligibility requirements.

4. Account Registration

Certain features of our services require you to create an account. When registering, you agree to:

  • Provide accurate, current, and complete information
  • Keep your login credentials confidential
  • Notify us immediately of any unauthorized access to your account
  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that contain inaccurate information or are used in violation of these Terms.

5. Acceptable Use

You agree to use our services only for lawful purposes. You must not:

  • Use our services to violate any applicable local, national, or international law or regulation
  • Transmit any harmful, offensive, or unauthorized content through our platform
  • Attempt to gain unauthorized access to our systems, servers, or databases
  • Reverse engineer, decompile, or disassemble any part of our software
  • Use automated tools to scrape, crawl, or extract data from our platform without permission
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity
  • Interfere with or disrupt the integrity or performance of our services

6. Intellectual Property

All content, software, designs, logos, trademarks, and materials available on EnergiBotAI are the exclusive property of Sapphire Technologies or its licensors and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our services for their intended purpose. You may not copy, reproduce, distribute, modify, or create derivative works from any part of our services without our prior written consent.

7. Third-Party Integrations

Our platform may integrate with third-party services such as CRM tools, billing systems, and communication platforms. We are not responsible for the availability, accuracy, or practices of any third-party services. Your use of third-party integrations is subject to the respective terms and privacy policies of those providers.

8. API Access

If you access our services via API, you agree to:

  • Use the API only in accordance with our published documentation
  • Not exceed rate limits or usage quotas assigned to your account
  • Keep your API keys secure and not share them with unauthorized parties
  • Immediately notify us if you suspect your API key has been compromised

We reserve the right to revoke API access at any time for violations of these Terms.

9. Pricing and Payment

Certain services are offered on a paid subscription basis. By subscribing to a paid plan, you agree to:

  • Pay all applicable fees as described in your selected pricing plan
  • Provide valid and up-to-date billing information
  • Authorize us to charge your payment method on a recurring basis

All fees are non-refundable unless otherwise stated in writing. We reserve the right to modify our pricing with 30 days’ prior notice.

10. Free Trial

We may offer free trials or demo access at our discretion. Free trials are limited to one per organization. We reserve the right to discontinue a free trial at any time and to convert it to a paid plan upon its expiry, subject to your prior consent.

11. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of using our services. You agree not to disclose our technical documentation, pricing structures, or internal processes to any third party without our written permission.

12. Data and Privacy

Your use of EnergiBotAI is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the data practices described in our Privacy Policy.

13. Disclaimers

Our services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not warrant that:

  • Our services will be uninterrupted, error-free, or secure at all times
  • The results obtained from using our services will be accurate or reliable
  • Any defects or errors will be corrected

To the fullest extent permitted by applicable law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of Liability

To the maximum extent permitted by law, Sapphire Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our services. This includes, without limitation, loss of data, loss of revenue, or loss of business opportunities, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising under these Terms shall not exceed the amount you paid us in the three (3) months preceding the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless Sapphire Technologies and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or related to your use of our services, your violation of these Terms, or your infringement of any third-party rights.

16. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without notice, for any of the following reasons:

  • Violation of these Terms
  • Non-payment of applicable fees
  • Conduct that we determine to be harmful to other users or our platform
  • At our sole discretion for any other reason

Upon termination, your right to access our services will immediately cease. Provisions of these Terms that by their nature should survive termination shall remain in effect.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Sapphire Technologies is registered, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

18. Changes to These Terms

We may update these Terms & Conditions at any time. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services after any changes have been posted constitutes your acceptance of the revised Terms.

19. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us:

EnergiBotAI — Sapphire Technologies
Email: info@sapphiretechnologies.org
Website: energibotai.com/contact